Refund and cancellation policy.

This policy explains how funding, billing, and refunds work for the paid DealStake product: prepaid usage credits for the DealStake software platform. It supplements our Terms of service. If a question is not answered here, email support@dealstake.io and a member of the team will help.

How funding works

DealStake has no monthly subscription. You activate your account by funding a prepaid credit balance, and you add more credits whenever you choose. There is no recurring charge and nothing renews automatically.

Prepaid credits

Metered platform features draw down prepaid usage credits. Credits are prepaid and non-refundable once purchased. They are not transferable, and they hold no cash value outside the platform. Credits expire twelve months after the date you purchase them, and when you use metered features the oldest credits are drawn down first.

Billing errors

If you believe you were charged in error, or a charge does not look right, email support@dealstake.io before disputing the charge with your bank. We will review it promptly and issue a refund where one is due.

Closing your account

There is no subscription to cancel and nothing renews on its own. If you would like to close your account or stop using DealStake, email support@dealstake.io and we will help. Prepaid credits are non-refundable, including any unused balance when you stop.

Changes

If we change this policy, we will post the updated version on this page with a new effective date.

Contact

Questions about billing, cancellation, or refunds? Email support@dealstake.io.